We Guarantee to WOW!
… that’s right, we said WOW!
For your utmost enjoyment we will supply you with top quality and in most cases top size flower bulbs and plants. All the plant items we offer have been inspected for quality and supplied by the best growers in the business.
If you wish to cancel an existing order before we ship it to you please contact us and we will arrange for a credit or refund to your account.
Our products are top quality and in great condition at the time of shipping. After shipping, if you have a problem with any plant you have received from us, please do not return the plant to us. Instead we ask that you contact us as soon as possible so that we can discuss the issue and offer you either a replacement, credit or refund. Shipping & handling fees are non-refundable.
Be sure to read the planting guide that we enclose with every order, we’ve spent loads of time gathering the information and it really will help your plants perform better. Bulbs and plants definitely respond better when they are put in the ground right away, remember they are living things and need the natural elements to survive and thrive.
Please do not throw away any plant items until we’ve had a chance to talk with you, it’s ever so helpful if we can figure out what happened with the product.
Let’s be honest, things can happen that are totally unexpected when you’re dealing with live plant products, but our promise to you is that we will treat every case on an individual basis and do our very best to make your Botanus experience a great one!