What Our Customers Say

We thought you'd like to see what some of our customers are actually saying about  the products and service we provide. These are actual emails and letters that we have received. Thank you to everyone who takes the time to provide us with their comments...we really appreciate it!

March 3, 2016

Hello Wendy, Elke and Pam,
I would like to thank you for sending me such a beautiful catalogue. I love the cover because dahlias are my favourite plant of all and this hybrid is a beauty! Botanus has restored my faith that gardening culture exists in Canada. As a plantswoman, I find it extra inspiring to know that Botanus is run by women and I definitely believe it is reflected in the tremendous collection of plants Botanus offers. I look forward to the arrival of my order and both thank and congratulate your team on its success. If I am ever out in BC, I will want to visit your nurseries. 

Amber F. Windsor, ON

January 13, 2016

To let you know that I just received your Spring 2016 catalogue. It is your best one yet! I have received one for several years now but this one is gorgeous as the photography is excellent, with larger photos, better color and sharper images. Please congratulate the photographer for me! Super job. Much appreciated. Best catalogue!!

Dominique B. Victoria, BC

January 1, 2016

I have ordered bulbs from Botanus for the last three years running. The quality of their bulbs is outstanding and the packaging excellent. They have a wonderful personal touch with nice extras - coupons, free gift, signed QC notes. I also love the weekly YouTube videos and Garden Club draw. I have had reason to contact them directly twice (once to compliment, once to ask a gardening question) and in both cases I received prompt, thoughtful and informative responses. The owners are passionate, friendly and very helpful. I will continue to recommend Botanus to everyone I know.

Redwolfdoc via GardenWatchdog

http://davesgarden.com/products/gwd/c/327/

 November 14, 2015

Just fantastic, wonderful 100th Botanus Garden Club episode. I watched it several times, loved those bloopers, I had tears running down from my eyes. Yes! the three of you make a great team, well blended, funny, informative & lively with great facial expressions. It sure shows through your episodes that you truly enjoy sharing your love of gardening & the like. I look forward to each & every one and am glad to hear you will continue to enlighten, educate, show hands on & entertain the idea of fun gardening no matter which part of the country one lives in.

 The Botanus Gardening Club has surpassed all others I have seen. It makes one interested to try different techniques, displays, colour combinations, container or beds & even try unusual plants pushing past our zones & most of all it is 100% Canadian content. Congratulations! Pam, Elke & Wendy -keep up the great work.

 Thanks again & again,

Ingrid H. Goulias River, ON

September 26, 2014

My first purchase from Botanus was about two years ago. Since then it has become a tradition each spring/fall I make an addition to my garden. There is a reason why I keep coming back to Botanus: the service is great, the specimens are healthy, the plants are carefully packaged, plus having the tracking option is nice. The Botanus gift is a lovely touch!

Parise B. St-Joseph-de-Madawaska NB

 

May 27, 2014

I just wanted to let you know I put in an order with Botanus. I'd given up ordering on line because of too many bad experiences. The plants arrived quickly and they are amazing. Well-packed and incredibly healthy, they are all coming up beautifully - I can hardly wait to see them all in bloom.

Joyce Z., Terrace BC

May 23, 2014

I got my plants yesterday in the mail and decided I MUST fire off a compliment RIGHT NOW! Three things impressed my about your company:

#1: You bill when the order is made! We aren't faced with yet another planting season expense when we receive your plants in the mail. They're already paid for. Whatever you do, don't change this!

#2: The plants were plump, crisp and sprouting already. ALIVE, no questions about that!

#3: Your prices are great!

And I'll add #4: You have such friendly one-to-one personal service. I will reccomend you to all my friends.

Grace P., Taylor BC

May 22, 2014

I must say that I was impressed with your packaging and tracking. All the plants appeared healthy and I was able to pick up my order at the post office the morning Canada Post received it. Thank you again - this is the first time I have ordered from Botanus and the experience was a really good one.

Sylvia L-J., Esponal ON

 

March 19, 2014

Thanks again for your awesomeness. It's so nice to see your company doing so well and that you all are following what you love. It is clearly evident that you are all passionate about Botanus.

I stumbled upon your catalogue 3 years ago and Botanus is now my favourite means of purchasing plants. I can sit for hours on the couch with your seasonal catalogue. Thanks for making the gardening experience so lovely. Take care.

Caroline D. Vancouver, BC

October 11, 2013

Just wanted to thank you for your reply- and myo rder arrived safe and sound the next day! I was thoroughly impressed that you would take the time (when I am sure the company is frantic busy) to reply to me. Then to find the little extras in the box- quality control notes signed, the extra bulbs, the lovely quote and your catalogue. Love it and sincerely appreciate this customer service attention!!
Now look forward to planting and next springsresults. I am sure you have me as a longtime customer.
Again, kudos for excellent service and promo,
Best regards
Leslie A. Delta BC

June 11, 2013

Some weeks ago I put in an order for some plants and have wanted to thank you for such great service. I so appreciate how quickly I received the order, for how carefully the plants were chosen and packed and for the gift that came with the package and the promised gift with another order. You are all doing a great job and for that I thank you all.

Linda M. Victoria BC

May 24, 2013

Dear ladies,

I have meant to send this e-mail to you immediately after receiving my Botanus order a couple of weeks ago. I was so pleased with the quality of the plants. Every one of the items was so healthy, with good root systems, some with growth emerging. It was my intent to come right in after planting and write to you, but with 1-1/2 acres of gardens with a pond and gardens around the pool, I have been in the garden almost day and night! I can’t wait to watch the Garden Club episodes and save them to watch again and again in case I’ve forgotten something .

I can assure you that as long as I am able to garden, Botanus will be on the top of my nursery choices. Thank you all so much.

Linda L., Cumberland ON

May 22, 2013

I placed an order with you this spring and received it this month. First, thank you for the free gift of Kevin Floodlight Dahlia. I was really pleased with the condition of all the product I received and with the quality of all the product. I have placed orders with several companies over the years and your products are by far superior to any others. Thank you very much!
Judy W., Eagle Bay BC

May 8, 2013

I am very impressed!! Our plants arrived today...all the way to Ontario...even delivered by our rural mail lady....right to our door. The order is complete and everything looks fine and in good condition. Our son's name happens to be "Kelvin" and the free dahlia bulb is "Kelvin Floodlight". That is amazing!! The planting guide will be a big help to me...a novice gardener.

Thank you and it is a pleasure doing business with you.

Helen P., Lombardy ON

February 1, 2013

I always love placing orders with your company.  I find you folks most helpful, and the orders always arrive promptly and in excellent condition.  I've never lost a plant or bulb yet that I've received from you.  PLUS, I so enjoy receiving the odd "extra".  It's like an unexpected present...which raises my spirits every time I open the box when it arrives.  Can't thank you enough for that.  And...it helps to increase the beauty of my gardens.  Plus, being on a tight fixed income means...it's a huge help to me.
Your plants and bulbs have helped to make my gardens the envy of my neighbors.  Every time I'm out gardening, I have people stopping by to admire them and ask me questions. To all those folks, I have given your company name out, assuring them of your wonderful company and it's service. Continued success ladies.

Sandra G., Newmarket ON

February 1, 2013

Thanks for the quick personal attention. Your company is a model of the success of hardworking entrepenuerial skills. U guys have taken good old fashioned hard work and customer service and coupled it with internet savvy to produce incredible growth. It's been great fun watching u grow. You are an inspiration to me.

David B., Glencoe ON

January 24, 2013

Hi Ladies
I placed an order and received your catalogue in the mail. The “search for the gnome” got me looking several times; I could not spot him. I took the catalogue to work so I could continue looking for him when it was quiet, or on my lunch. Well, since Monday of this week, more than a handful of employees have been searching for the gnome. We even brought a magnifying glass to help in the quest. The owner was also searching. Last night an office employee took the catalogue and magnifying glass home. Not yet sure if she was able to spot him.
Just thought you’d like to know what you started!
Cheers and happy gardening!
Laura R., Chilliwack BC

August 7, 2012

Thank you for providing the best product I received last year. Everything that I ordered and planted has performed phenomenally! I am thinking I will have to find a second job to support my 'habit' or ordering from your catalogue!

Kateri H., Nanton AB

August 2, 2012

I want to thank you for my order of the Oranges ‘n Lemons rose!! I go my very first bud that blossomed from the rose that I ordered and you sent me this year, and it is soooooo stunning!!!!!!

I had an orange and yellow bouquet at my wedding that was so beautiful so it was a ‘no brainer’ to order that particular rose that you were offering to the public! I totally appreciate the quality, promptness and friendly customer service that you ladies provide!!! Carry on!!

Catherine K., Winfield BC

July 16, 2012

Dear Botanus Staff

I just finished placing an order. We had to redo our front yard and now I am going to have more planting area and more sunny space. Many of the plants in my garden were bought by mail order because you get more choices and because before I retired it could be done when I had time not just when a store was open. So, I have lots of experience ordering online.

For several weeks, I have been postponing placing my order because although ordering plants online might have some advantages, it is so tedious and frustrating. It is also so easy to transpose a number or make another error.

I could not believe how simple, efficient and pleasant it was to order from your site!!!! There was the picture and the description and all I had to do was click on the appropriate amount. I was amazed at how easily and quickly it was done!

Thank you so much,  

Marion R., Vancouver BC

June 8, 2012

I love Botanus...great staff, excellent service, great products.

Wendy B., Dewdeny BC

May 29, 2012

I so enjoy your concept of gardening through your catalogue. You have such an unusual and enticing variety of plants offered. So my thanks to all of you for your enthusiasm and gardening venture.

Elma S., Surrey BC

May 23, 2012

Love love love this place! Just received my first order and the bulbs were same or even better quality than the ones I got from Holland. Super fast too, thanks a bunch.

Patricia W., Calgary AB

May 3, 2012

Botanus provides novices-me- and above the tools to have a successful garden. Their well designed catalogue tempts us all in winter whislt we wait for stubborn Spring to appear. Botanus restrains our enthusiasm by delaying shipping to the proper planting date in our respective areas and then adds carefull planting instructions to insure the best outcome. This is a business model that all companies from local to global could follow.

Don D., Langley BC

April 13, 2012

Just a quick note to say how delighted I am with the bulbs I got from you last fall. Some of the Daffs are just HUGE and last such a long time. Thank you.

Jo L., Victoria BC

March 30, 2012

I look forward to receiving your catalogue. You ladies are awesome. I enjoyed reading the write ups about each of you. I feel this is an honest and reliable store that you run and same as your advice.

Barb M., Kamloops BC

March 23, 2012

Hello there! This is my first order...it won't be the last but I just had to say thank you for giving me such a wonderful selection of plants! The epimedium and filipendula have been hard to find, but not on your site! I've been looking high and low to find them and I did! I can't wait to open that package and smell and feel the earth... We still have a lot of snow... But I've got spring fever! So thanks again!

Sarah H., Edson AB

March 20, 2012

Over the years I have ordered my many flower bulbs for my mother as a Mother’s Day gift.  I live in the US and I love that I can send her a gift from a Canadian company with no billing hassles from my end.  Mom loves the gorgeous plants and every time I go home to visit I get to see my gifts in bloom.  One very special summer my husband and I said our wedding vows in front of the enormous 6 foot tall Botanus lilies in my mother’s Nova Scotian garden.

Sarah P., Ashland Oregon

Thanks for a great product and thanks for a great online shopping experience.

March 9, 2012

Want to take the opportunity to thank you for prompt, timely delivery of my Fall 2011 order and for the lovely little notes of cheerfulness enclosed. Great service. And your website is also wonderful - informative, easy to use.

Marily J., Foxboro ON

February 28, 2012

Just a short note to tell you just how much I enjoy receiving your catalogue. This time of year, when the snow keeps coming and spring seems so far away, its a lovely escape to have a cup of tea and dream of the flowers yet to be planted. Thank you.

Debra E-H., Edson AB

January 2, 2012

I see all the wonderful comments for your business. You must know that you are exceptional. Never have been treated so well. Am eagerly awaiting the order for 2012 that I check every day. I live in BC and am very glad to have such a great supplier to deal with.

Yvonne J., Surrey BC

October 24, 2011

Received the bulbs that I had ordered about 1 1/2 days ago. I just got around to starting to plant them. The large ones are huge, and the regular ones are the size of some of the large ones a few years ago. Plus they are healthy. These are the best bulbs you have every shipped.

Take care, and thank-you for all of the staff at Botanus.

Rick T., Airdrie AB

 

 

Take care, and thank-you for all of the staff at Botanus.

October 20, 2011

You have a very lovely, user friendly website, and the ordering process was smooth and a pleasure to work with. The pictures and information you provide with each item was very nicely done. With appreciation...

Beverly R., Calgary AB

October 18, 2011

Got your e-mail promotion for your boo sale, and it reminded me that I wanted to e-mail you to let you know how much I have enjoyed receiving and planting your bulbs this fall.

It is like Christmas when my package arrives. I really appreciate the health of the bulbs that you have provided. I have never really enjoyed the retail bulb shopping experience but the ones that you send are all at the peak of freshness and they always look like they are the best picked.

Just some words of appreciation, keep up the good work.

Heather F., Richmond BC

 

October 14, 2011

Your site is like heaven! I don't know how you three do it, but your selection is phenominal and it's taken me at least five hours to sift through. Hope to order soon!

Tiffany W., North Bay ON

 

July 20, 2011

I found the little Gnome hiding...(sorry we had to edit this bit!)...in the Fall 2011 catalog. Would love to be the winner but then no matter what I order from your company my gardens always look like winners...just ask my neighbors. :)

Have a funny day.

Sandy G., Newmarket, ON

July 1, 2011

Despite the cool, wet spring season, the fall bulbs made a spectacular show. Yes, the lack of heat extended the tulips season, much to our and our neighbour's delight. Thank you for maintaining high quality in your bulb stock. Best wishes for a healthy and productive season.

Astrida K., Malakwa BC

June 1 , 2011

I have ordered in the past and was very impressed by the quality of your products. The emails always inspire me.

Pat O., West Vancouver BC

June 1, 2011

Like the presentation of the catalogue and also the on-line one is easy to follow. Thank you folks.

Margaret N., Calgary AB

June 1, 2011

You are the best and my garden is much admired by all the neighbours.

Shirley B., Scarborough ON

May 19, 2011

Hi,

Just wanted to thank you for the extra attention you paid to my order, shipping here to Toronto rather than PEI. It's arrived in top condition. Everything looks great. Just like my previous orders from Botanus.
Much appreciated!
Have a great gardening summer,
Sincerely,
William B., Richmond PEI

May 15, 2011

Hi, 
I just wanted to thank all of you at Botanus - this week I received my order, and there was a small error in the plants, I emailed the same day, and you called me that afternoon saying my "missing" plants would be shipped out asap and also, on addition, I could keep the 2 packs that I received in error - ( aquilegia "Black Barlow" )
I have to say that this is the best service I've EVER received from any mail order company of any kind, and I will be certain to tell others of your incredible service, and products. Thank you once again. 
Faith S., Meeting Creek AB

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May 12, 2011

Hi Ladies, I just wanted to touch base as I just received my order today.  Everything is wonderful as usual,  from the catalogue to the actual delivery.  I’ve come to expect nothing less than perfection from your company!!!  You have set a very high standard for all others!!

With all the snow we received this past winter, I was beginning to wonder if spring was ever going to happen!!  But hurray, let the planting begin!!

Thank you once again for your care and attention to everything. 

Heather L., Edmonton AB

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May 11, 2011

I cannot believe how awesome the blueberry plants look. I was blown away at the care taken to pack them. Everything else in my order arrived in fantastic condition as well.

I have ordered plants from other websites, but you guys have been the best by far. You have yet to disappoint me! J The quality of the merchandise and the love you guys put in to everything you do – well, what can I say?  I have been waiting for a company like Botanus all my life.

And even though I have a horrible vole infestation (I had to resort to bait stations with chunks of “death cake”, which I hate doing, but the problem was beyond bad – I had holes EVERYWHERE), all of my bulbs came up and then some. Now the only problem I have is the squirrels and rabbits enjoying my crocuses (yes, my crocuses started coming up a couple of weeks ago. Sad, isn’t it? That’s Calgary for you LOL)

Anyway, I’m not sure there are enough words in the English language to convey my feelings. I really can’t say enough good things about you, your staff and your product. I love you all!!

Happy gardening,

Maureen M., Calgary AB

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May 11, 2011

I wanted to drop you a line to tell you how beautiful your rare daffodil collection is. I can be a little jaded in the garden, these however have knocked my socks off. Cycla is amazing, it has been in bloom for 4 weeks now and still looks fresh and strong. Sabine Hay has a grace of its own, Madison is stunning, I could go on and on.

Please, please , please put together another collection for this fall, I will be the first to order it.

All the best from the East.

Dave R., Toronto ON

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May 11, 2011

We have just received the above noted order. As always it was in exceptional shape, our complements to your shipping and packing people. They have done a great job. Thank you as well for the Promo 73, and Promo 75 gifts. My wife Maria and I wish to inform you that you are and will remain our primary mail order supplier of fine plants. We look forward to doing more business with you in the future.
Thanks again,
Maria and Al F., Edmonton AB
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