All of our Holiday Gift items, including Gift Certificates will be shipped immediately upon receipt of order unless otherwise requested. In order to ensure delivery by Christmas orders should be placed no later than December 15th, 2009.
For your utmost enjoyment we will supply you with top
quality and in most case top size flower bulbs and plants. All the items
in our catalogue have been inspected for quality and supplied by the best
growers in the business. Be sure to read the planting guide that we
enclose with every order, we’ve spent loads of time gathering the
information and it really will help your plants perform better. Bulbs and
plants definitely respond better when they are put in the ground right
away, remember they are living things and need the natural elements to
survive and thrive. We love to ship our products all across
Canada
- it’s
what we do best! We will ship non plant material to anywhere in the
world, for a fee of course.
Our products are top quality and in great condition at
the time of shipping. If this is not the case when they arrive at your
door, please let us know as soon as possible so that we can take care of
you with a replacement or credit. Please do not throw away any plant
items until we’ve had a chance to talk with you, it’s ever so
helpful if we can figure out what happened with the product. Let’s
be honest, things can happen that are totally unexpected when
you’re dealing with live plant products, but our promise to you is
that we will treat every case on an individual basis and do our very best
to make your Botanus experience a great one.
Every plant order will
receive our fabulous FREE
Gift of 5 ‘Jet Fire’ Dwarf Narcissi.
Plus plant orders postmarked or received by us by July 15, 2009 will also
receive our Early Bird Gift – a FREE 4.5 oz bar of Tuscan Farm Dirty Harry Soap! Orders are processed and reserved for you on the day we receive them so
don’t delay, remember we will ship when it’s the right time
for you to plant.
If you’d like to speak to us we’re here to
take you calls from Monday-Friday: 9:00 a.m. - 4:00 p.m. Pacific Standard
Time.
We offer five convenient ways to order:
- Securely through our web site @ www.botanus.com
- Local Telephone: (604) 513-0100 Toll Free Telephone: 1-800-672-3413
- Local Fax: (604) 513-0192 Toll Free Fax: 1-800-603-3677
- Mail to: Botanus Inc PO Box 3184
Langley
BC V3A 4R5
- Email to: orders@botanus.com
Is There a Minimum Order?
We’re so glad you asked! The minimum we’d
like you to spend with us is $10.00 (before shipping and tax).
Sales Tax
BC Residents please add 5% GST & 7% PST - Rest of
Canada
please add 5%
GST.
Payment Methods
We process payment on the day of ordering which will
ensure your plants and bulbs are reserved for you. We accept personal
& company cheques, money orders, Visa,
MasterCard & American Express. Please make your cheques payable to Botanus Inc. dated the day of ordering. Any post dated cheques we receive will be held safely and your
plants will be reserved for you on the date you’ve indicated on the cheque. There is a processing fee for NSF cheques and please do not mail cash.
Substitutions
If something happens that we can not foresee or
control and the product you’ve chosen is not available, we will do
our best to substitute something of equal or greater value that you will
enjoy. If you would prefer that we not make that choice for you just
indicate on the Order Form ‘No Subs’ and we will gladly offer
you a credit or a refund.
Shipment Dates
Our shipping season begins in mid September
(approximately) and carries on through October. We ship according to your
climate zone which means we will send it to you when it’s time for
you to plant. The Bearded Irises and Fall Flowering Bulbs are the
exception as we will ship them around early September and Amaryllis will
be shipped in early October. We will always do our best to get your order
out to you in a timely manner, but remember there are some things even we
cannot prevent but rest assured you are our most important consideration!
Shipping Information
All orders are shipped complete. You can ask us to do
otherwise, in which case additional shipping and handling fees may apply.
We ship via Expedited Parcel Post. Express delivery is
also available and if you are interested in this please contact us
for pricing information. Order pick up is not available.
Canada
Post Safe Drop
All packages will be clearly marked ‘Do Not Safe
Drop’ unless you request otherwise. Canada Post can also
‘Safe Drop’ packages to street addresses where no one is home
to receive them, and where the neighbourhood is deemed ‘safe’
by the delivery driver. If you would like to have your package
‘Safe Dropped’ at your front door (other locations are not
possible i.e. back door, behind the Garden Gnome next to the oak tree),
please indicate this on your order form. Any orders where safe drop is
requested will be the customer’s responsibility. Please note that
orders over $200.00 can not be safe dropped because we’re going to
need a signature upon delivery. That way we’ll be extra sure that
you received your great big package of plants!
Shipping & Handling Charges
Shipping & Handling charges should be added to
each shipment as follows:
Express delivery is available upon request. Please contact us for
pricing.
Referral Program
In order to qualify for the very special Referral Gift
of a Botanus $20.00 Gift Certificate there are a couple of important
things you should know. Please send us a copy of the Referral Form
(available in our catalogues and on our web site) or give us a call to
let us know who you’d like to refer. The gardening friends you
provide as referrals should not already be one of our customers or
someone who already receives our catalogues. We will then send them our
catalogues. If they decide to place an order with us we’ll have a
look at the total and if it’s $65.00 before shipping and taxes
you’re on your way to receiving that terrific $20.00 Gift
Certificate. Please note that the referred individual must be the one
placing the order with us, the order must be shipped to their address and
they must be the one paying for the entire order. Gift Orders do not
qualify. Also, to be fair to everyone, referred individuals cannot reside
at the same address as you and there is a limit of one referred
individual per household.
Copyright
All rights reserved. No part of this publication,
including all photographic material, may be reproduced or transmitted in
any form or by any means, electronic and mechanical, without written
consent of Botanus Inc. Thank you!
Our catalogues and our
website are written and produced with the utmost care and attention to
detail, however, as much as we’d like to be perfect, errors in
pricing and cultural plant information can occur. If a printing error is
discovered we will be sure to inform you at the time of ordering.
