FAQs

What do the various Order Status mean?

Once you place your order with us through your on-line account you can follow the Order Status by logging into your account. Here are definitions of the various statuses:

Pending – Your order has been placed and product is reserved for you.
Pending Payment – Your order has been reviewed by us and checked for accuracy. You have seven days from the original date of the order to make changes/edits to your order after which time your payment will be processed.
Processing – Your payment has been processed and the product is reserved for you.
Complete – Your order is being prepared for shipment and will ship to you at the correct time for planting in your climate zone.
Partially Shipped – Part of your order has been shipped. The remainder will follow.
Shipped – Your complete order is now on its way to you.

When can I expect to receive my Fall 2017 order?

Our shipping season begins in late September (approximately) and carries on through October. We ship according to your climate zone which means we will send it to you when it’s time for you to plant. Amaryllis are the exception as they will be shipped in early October. We will always do our best to get your order out to you in a timely manner, but remember there are some things even we cannot predict or prevent but rest assured you are our most important consideration!

If you would like to know a more specific date please feel free to contact us for this information. Please note that these shipping times are approximations only and due to circumstances beyond our control shipments may be delayed. We will make every effort, however, to have your product delivered to you in a timely manner.

All orders are shipped complete. If you would like any non-plant items such as our Organic Body Care Products, Earth Friendly Garden Tools, etc. shipped earlier than during our regular Spring season please order these items separately and we will ship them to you as soon as possible.

I would like to have an order shipped to a friend. How can I do this?

Simply choose the items you would like to have sent and then click the Checkout button. Once there, you will be asked to fill in your Bill To and Ship To information. Provide us with your friend's address in the Ship To section and we'll do all the rest. We'll ensure that the plants, etc. arrive at the correct time for planting in their area as well as making sure that no priced paperwork is included with the gift order!

I have received a Botanus Gift Card and would like to redeem it with my on-line order. How do I go about doing that?

Choose the items you would like to receive by placing them in your Shopping Basket. Once you're done, click the Checkout tab. During the checkout process your will be given the opportunity to redeem the Gift Card and have it deducted from the total owing. . 

What do I do if I am unable to plant my bulbs or bare roots immediately upon receipt?

Due to unforeseen weather changes you may not be able to plant your items immediately upon receiving them from us. In this case, we would suggest you follow these steps:

Remove the contents of your package from the box and open the plastic packaging to allow for air circulation.

It is important that your plants and bulbs are stored in a cool, frost-free, dry place until they can be planted outdoors. Keep in mind, however, that if you store your bulbs and plants you are dealing with items that are perishable. If you have to store them before planting we highly recommend keeping this time to an absolute minimum.

To get a jump start on the planting season you may also wish to 'pot up' your bulbs and plants. If so, choose a suitable, well-draining container or pot, plant the bulb or root according to the instructions provided and store in a cool, dry place until they can be safely transplanted outdoors.

Can I plant my bulbs in containers?

Absolutely. If you like to enjoy your flowers as long as possible, plant different varieties in layers. The most important thing to remember is that your container should have good drainage. If not, you may risk loosing your bulbs to rot. During extreme cold periods, make sure to move your containers to a sheltered area.

Is it possible that my bulbs and plants won't flower at the same time or at the same height as indicated in books and catalogues?

Yes, because temperature treatment and where you are located will affect flowering characteristics and this is due to varying conditions in your garden. For example, bulbs planted in shady areas will usually bloom later and have longer stems.

How many bulbs and plants should I plant in a group?

The general rule of thumb is "the more the merrier". Try to plant groups of at least 10 bulbs in a flower border and if you want to create a drift of blooms we suggest at least 50-100 to make a strong visual statement. Remember to use the Spacing measurement (found on the package label) as a guide to how much the bulbs and plants will spread.

I'm not sure which climate zone I live in. How can I find out which zone applies to me?

Try clicking on the following link. It will get you directly into Agricultural Canada's hardiness zone map! Agriculture Canada Hardiness Zone Map. Agriculture Canada Hardiness Zone Map

Still got a question? Send an email to wendy@botanus.com and we'll get back to you with an answer right away!