The Important Stuff
Some Things You Should Know
For your utmost enjoyment we will supply you with top quality and in most cases top size flower bulbs and plants. All the items in our catalogue have been inspected for quality and supplied by the best growers in the business. Be sure to read the planting guide that we enclose with every order, we’ve spent loads of time gathering the information and it really will help your plants perform better. Bulbs and plants definitely respond better when they are put in the ground right away, remember they are living things and need the natural elements to survive and thrive. We love to ship our products all across Canada - it’s what we do best!
We Guarantee To Wow You!
Our products are top quality and in great condition at the time of shipping. If this is not the case when they arrive at your door, please let us know as soon as possible so that we can take care of you with a replacement, credit or refund. Shipping & handling fees are non-refundable. Please do not throw away any plant items until we’ve had a chance to talk with you, it’s ever so helpful if we can figure out what happened with the product. Let’s be honest, things can happen that are totally unexpected when you’re dealing with live plant products, but our promise to you is that we will treat every case on an individual basis and do our very best to make your Botanus experience a great one.
We believe in showing our sincere thanks and appreciation for your purchase by giving you 1 Tiny Rocket Asiatic Patio Lily with your Spring 2017 plant order.
If you wish to cancel an existing order before we ship it to you please contact us and we will arrange for a credit or refund to your account. A 12% + applicable tax(es) restock fee may apply.
After shipping, if you have a problem with any plant you have received from us, please do not return the plant to us. Instead we ask that you contact us as soon as possible so that we can discuss the issue and offer you either a replacement, credit or refund.
If you wish to return a non-plant item to us (Earth Friendly Garden Tools & Supplies, Organic Body Care) please send it to:
Botanus Inc, PO Box 3184, Langley, BC, V3A 4R5
Once we receive the item we will contact you and offer a replacement, credit or refund. Please note that return shipping costs are the responsibility of the customer.
If you’d like to speak to us we’re here to take you calls from Monday-Friday: 9:00 a.m. - 4:30 p.m. Pacific Standard Time. We offer five convenient ways to order:
Securely through this web site
|Telephone||Local Telephone: (604) 513-0100
Toll Free Telephone: 1-800-672-3413
|Fax||Local Fax: (604) 513-0192
Toll Free Fax: 1-800-603-3677
PO Box 3184
Langley BC V3A 4R5
Is There a Minimum Order?
We’re so glad you asked! The minimum we’d like you to spend with us is $10.00 before shipping and tax.
15% HST will be charged on shipments to NS. 14% HST will be charged on shipments to PE. 13% HST will be charged on shipments to NB, NL & ON. 7% PST + 5% GST will be charged on shipments to BC. All other provinces and territories will be charged 5% GST.
We process credit card payments seven days after the order has been placed, however, your plants and bulbs are reserved for you the moment you place your order. We accept personal & company cheques, money orders, Discover Card, Visa, Visa Debit, MasterCard & American Express. Make your cheques payable to Botanus Inc. dated the day of ordering. Any post dated cheques we receive will be held safely and your plants will be reserved for you on the date you’ve indicated on the cheque. There is a processing fee for NSF cheques and please don’t mail cash.
Botanus is a verified Authorize.net merchant. For more information on how your credit card information is securely handled please refer here.
Once you place your order with us through your on-line account you can follow the Order Status by logging into your account. Here are definitions of the various statuses:
Pending – Your order has been placed and product is reserved for you.
Pending Payment – Your order has been reviewed by us and checked for accuracy. You have seven days to make changes/edits to your order after which time your payment will be processed.
Processing – Your payment has been processed – product is reserved and will ship to you at the correct time for your climate zone.
Complete – Your order is being prepared for shipment.
Partially Shipped – Part of your order has been shipped. The remainder will follow.
Shipped – Your complete order is now on its way to you.
If something happens that we can not foresee or control and the product you’ve chosen is not available, we will do our best to substitute something of equal or greater value that you will enjoy. If you would prefer that we not make that choice for you just indicate on the Order Form ‘No Subs’ and we will gladly offer you a credit or a refund. We reserve the right if necessary to substitute in mixes and collections.
Order additions and edits can be made within seven days of placing your order afterwhich the order will be finalized. Please note that if you are placing an additional order on-line within the same season (Spring/Fall), separate shipping/handling fees will apply to each order. To avoid this extra cost you can contact us within seven days of placing your original order by email: firstname.lastname@example.org of phone toll free: 1-800-672-3413 or local: 604-513-0100 to make order additions.
Our spring shipping season begins in mid April 2017 (approximately) and carries on through May 2017. We ship according to your climate zone which means we will send it to you when it’s time for you to plant. We will always do our best to get your order out to you in a timely manner, but remember there are some things even we cannot predict or prevent but rest assured you are our most important consideration!
If you would like any non-plant items such as our Organic Body Care Products, Tools, etc shipped earlier than in the fall season please order these items separately and we will ship them to you as soon as possible.
Due to strict agricultural laws we're are unable to ship our products outside of Canada. All orders are shipped complete. You can ask us to do otherwise, in which case additional shipping and handling fees may apply. We ship via Canada Post - Expedited Parcel. Express delivery is also available and if you are interested in this please contact us for pricing information. Order pick up is not available.
Canada Post Shipping Options
Leave at Door - This option is only available if parcels are usually delivered to your door. A delivery attempt will be made at the door. If no one is available and the item fits, it will be left in the addressee’s mail receptacle. If the item does not fit or the mail receptacle is full and there is a safe drop location (an appropriate safe place where the item is sheltered from the weather and not seen by passers-by), the item will be safe dropped. A Safe Drop Card indicating the location of the safe drop will be left in the addressee’s mail receptacle at the time of delivery. If safe drop is not possible, a Delivery Notice Card will be left, and the item will be available for pickup at the designated post office.
Card for Pickup - A Delivery Notice Card will be left for the addressee and the item will be forwarded to the designated post office. The addressee or a representative is required to show one valid piece of government-issued photo identification when picking up the item.
Shipping & Handling Charges
Shipping and Handling charges should be added to the subtotal as follows:
|Up to $40.00||$7.95|
|$150.01 and over add||12%|
Express delivery available. Please contact us for pricing.
All rights reserved. No part of this website, including all photographic material, may be reproduced or transmitted in any form or by any means, electronic and mechanical, without written consent of Botanus Inc. Thank you!
Our catalogues and web site are written and produced with the utmost care and attention to detail, however, as much as we’d like to be perfect, errors in pricing and cultural plant information can occur. If a printing error is discovered we will be sure to inform you at the time of ordering.